WHAT’S MY ORDER STATUS?
If you have an vertvie.com account, you can log in and view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, you can email us at email@example.com and we’d be happy to provide you an update.
HOW DO I CANCEL MY ORDER?
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at firstname.lastname@example.org email@example.com and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.
CAN I EXCHANGE MY ORDER?
We are currently not set up for exchanges. Please email us at firstname.lastname@example.org or call us to get a return started. Then a new order can be placed for another size or item.
I FORGOT TO ADD AN ITEM TO MY ORDER; CAN I MAKE A CHANGE BEFORE IT SHIPS?
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free.
CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?
Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the goods you didn’t mean to order.
CAN I MAKE A CHANGE TO MY BILLING OR SHIPPING ADDRESS BEFORE MY PACKAGE SHIPS?
You may change your shipping address after you place an order by contacting customer service email@example.com. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.
THE STYLE/SIZE/COLOR I WANT IS OUT OF STOCK. WHEN WILL YOU BE RESTOCKING?
Vertvie comes out with new collections each season. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.
WHY DID I HAVE TO SIGN FOR MY PACKAGE?
Vertvie is not responsible for lost or stolen packages. To ensure the safety of large orders, we require a signature upon delivery for domestic orders over $500. For more information about your order, please contact us at firstname.lastname@example.org.
WHAT IS THE VERTVIE RETURN POLICY?
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. We do not accept returns for Vertvie store purchases or 3rd party retailers.
WHEN WILL I RECEIVE MY REFUND?
Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.
DO YOU OFFER PRICE MATCHING OR ADJUSTMENTS?
Sorry, Vertvie does not offer price matching or adjustments at this time.
I AM BETWEEN SIZES. WHAT SIZE DO YOU RECOMMEND?
Please refer to our size chart for general measurements. You can also reference our bra fit guide for additional information. If you still need assistance, please email or call us for any additional help.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship almost everywhere in the world. To find out if we ship to your country, place an item in your cart and select “Begin Checkout.” In the “Shipping address” section, select the “Country” drop-down menu. If your country is included in that list, then you can go ahead and place an order. If your country is not included, then unfortunately, we don’t ship to you. In this case, we’d suggest having a friend from another country order for you and forward the shipment to you.